FREQUENTLY ASKED QUESTIONS
CUSTOMER SERVICE FAQ'S
Q: Where is the criminal court clerk's office located?
A: 201 Poplar, Suite 3034 (third floor)
Q: How can I find my case if I am a victim?
A: Call Attorney General's Office 901.222.1300
Q: What I need to provide criminal court clerk's office to locate my records on the system?
A: Full Name, DOB, SSN
Q: How can I locate my court division in 201 Poplar?
A: Call customer Service at 901.222.3376
Q: How can I get the status of my case?
A: Call criminal court clerk's office customer Service @ 901-222-3200
Q: How can I receive my records, or certified copies or the last judgement sheets from Criminal court clerk's office?
A: Contact an attorney or draft Pro-se motion and pay $75 fee
Q: How can I pay my court fees online if I owe on my case in criminal court clerk's office?
A: Go to the Criminal Court Payments website by clicking HERE
Q: How can I set a payment plan for my court cost?
A: Call the Escrow Department at 901.222.3258
Q: Can I pay by debit or credit card in criminal court clerk's office?
A: Not at this time
Q: What does it mean if my case is on diversion?
A: Diversion is special probation for first time offenders are given a chance to have their case dismissed after probation period has expired and also expunged after paying the entire court cost and fees
Q: Do I have to pay to expunge my case?
A: There is no expungement fee. However, all court costs and fines must be fully paid
Q: What fees do I have to pay to get my record expunged?
A: All court costs and fines must be fully paid
Q: Am I eligible for expungement?
A: Submit an expungement inquiry on the website: www.Shelbycountytn.gov/ expungement inquiry How do I know if my case is in the criminal
court clerk's office or in General Sessions Office?
Q: Where is District attorney's office located?
A: 201 Poplar, 11th Floor
Q: Where is the Public defenders' office located?
A: 201 Poplar, 2nd Floor
Q: What does it mean if my case is held to state?
A: Means the case is being reviewed by Grand jury