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FREQUENTLY ASKED QUESTIONS

CUSTOMER SERVICE FAQ'S

 

Q:  Where is the criminal court clerk's office located?

A:  201 Poplar, Suite 3034 (third floor)

 

Q:  How can I find my case if I am a victim?

A:  Call Attorney General's Office 901.222.1300

Q:  What I need to provide criminal court clerk's office to locate my records on the system?

A:  Full Name, DOB, SSN

 

Q:  How can I locate my court division in 201 Poplar?

A:  Call customer Service at 901.222.3376

 

Q:  How can I get the status of my case?

A:  Call criminal court clerk's office customer Service @ 901-222-3200

Q:  How can I receive my records, or certified copies or the last judgement sheets from Criminal court clerk's office?

A:  Contact an attorney or draft Pro-se motion and pay $75 fee

 

Q:  How can I pay my court fees online if I owe on my case in criminal court clerk's office?

A:  Go to the Criminal Court Payments website by clicking HERE

Q:  How can I set a payment plan for my court cost?

A:  Call the Escrow Department at 901.222.3258

Q:  Can I pay by debit or credit card in criminal court clerk's office?

A:  Not at this time

Q:  What does it mean if my case is on diversion?

A:  Diversion is special probation for first time offenders are given a chance to have their case dismissed after probation period has expired and also expunged after paying the entire court cost and fees

EXPUNGEMENT  FAQ'S

 

Q:  Do I have to pay to expunge my case?

A:  There is no expungement fee. However, all court costs and fines must be fully paid
 

Q:  What fees do I have to pay to get my record expunged?

A:  All court costs and fines must be fully paid
 

Q:  Am I eligible for expungement?

A:  Submit an expungement inquiry on the website: www.Shelbycountytn.gov/ expungement inquiry How do I know if my case is in the criminal     

       court clerk's office or in General Sessions Office?

OTHER FAQ'S

 

Q:  Where is District attorney's office located?

A:  201 Poplar, 11th Floor
 

Q:  Where is the Public defenders' office located?

A:  201 Poplar, 2nd Floor
 

Q:  What does it mean if my case is held to state?

A:  Means the case is being reviewed by Grand jury